STORE POLICIES
Important Information to Know
PRIVACY POLICY
Effective date: December 12, 2020
Wild Ona ("us", "we", or "our") operates the www.wild-ona.com website (the "Service").
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This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Wild Ona is based on the Free Privacy Policy Template Website.
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We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.wild-ona.com.
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Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
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Types of Data Collected
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Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Cookies and Usage Data
Usage Data
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We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
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Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
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You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
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Use of Data
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Wild Ona uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
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Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
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Wild Ona will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
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Disclosure Of Data
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Legal Requirements
Wild Ona may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Wild Ona
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
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Security Of Data
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The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
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Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
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Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
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We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
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Contact Us
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If you have any questions about this Privacy Policy, please contact us by email info@wild-ona.com
TERMS & CONDITIONS
User Registration
If you register an account with us, there you will be able to access your purchase history and view your delivery tracking number. Please note we do not hold your card details. We know you’ll do this anyway but we need to highlight that it is your responsibility to keep your password confidential and Wild Ona cannot be held responsible if your account is hacked. See how we handle your personal information in our Privacy Policy.
Whilst having an account does speed up the checkout experience it is not essential and purchases can be made without one.
Products
All our products are handmade, and packed by us, therefore, size, shape and design may vary from product to product. All our products are subject to availability, and we cannot guarantee that items will be in stock. We manage our stock levels online, however, in the unlikely event your order is out of stock we will contact you to make you aware, you will have the choice to wait for the new batch, make another choice or accept a refund.
We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Product Descriptions
We at Wild Ona are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.
Purchases and Payments
We accept the following forms of payment:
– Credit/Debit Card
– Paypal
In the event that your card payments are unauthorised, you will receive an email from us making you aware and your order status will change to on hold, once payment has been made your order will be processed. All payments shall be in GBP.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Shipping & Returns
We currently ship within UK only. Please read our Shipping & Returns Policy for more information.
Promotional Policy
From time to time we will offer customers promotions, these will include discounts, coupons, and free delivery over £20. All promotions are limited to one use per basket. If you wish to make a large order for personal use or have a wholesale enquiry then please contact us on info@wild-ona.com or visit our wholesale information page for more info.
Review & Comments
We are a small family run business and we have put our heart and soul into producing high-quality products, we also put every effort into ensuring that our products are packaged and prepared for delivery with care. If you have an issue please come to us before leaving a poor review, allow us the chance to make you happy. If we feel that a negative review is unfounded, untrue or just malicious we reserve the right to remove it.
Please feel free to contact us if you have any questions: info@wild-ona.com
SHIPPING & RETURNS POLICY
UK:
Shipping with Royal Mail 2nd Class is £3.00
FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders £40 and over.
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We aim to ship UK orders within 2 business days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.
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US & Canada:
Tracked (7 days) - £16
Returns
We love our shampoo bars, and we hope you will too. If for any reason you are unhappy then please let us know by emailing us at info@wild-ona.com and we will be happy to assist you.
Lost or stolen packages
We use Royal Mail to deliver our packages, please allows 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost then please email info@wild-ona.com and we will investigate what’s gone wrong.
We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.
Damaged Packages
If you’ve received your parcel damaged, you will need to contact us within 48 hours of delivery. Please provide photographic evidence. We handle damage claims on a case by case basis, please contact us if you have any issues!